The Billing Office of Caldwell County Emergency Medical Services makes every effort to help our patients fulfill their financial obligations for services rendered.  We understand that billing and insurance can be a complicated process, and as a result, our dedicated staff is available to all patients to assist with any questions or concerns you may have concerning these issues.  The EMS Billing and Collections office is located on the Second (2nd) Floor within the Emergency Services Office in Lenoir, NC and is responsible for processing all calls for service and billing the appropriate responsible party. Should you have any questions or concerns regarding your financial obligations or for scheduling transports please feel free to contact our office to set up a time to meet with our capable staff.  Our business hours are Monday through Friday 8:00am – 5:00pm and Closed Weekends and Federal Holidays. The Billing Staff utilizes all available means to collect outstanding debt owed for services provided; Payments can be sent by mail or made in person during regular business hours as noted.