In case of a NON-emergency please call: 828-757-2324

When NOT to dial 911:

•When your power goes out
•Need directory assistance
•Testing your phone line
•Obtain weather report
•A joke (this ties up the lines and may cause a true emergency to be delayed)
•Power outages (call your utility company)
•Telephone problems (call your phone company)
•Directions
•Telephone information (call 411)
•Keys only locked in vehicle, unless someone is locked inside (call a locksmith or wrecker service)
•Nuisance animals

 

Carla Bates, EMD – Communications Manager

Non Emergency Telephone: 828-758-2324

The Caldwell County 911 Communication Center answers all 911 calls that originate within Caldwell County. The center provides emergency dispatch services for over twenty agencies in Caldwell County. The Communication Center utilizes one of the most up-to-date, fully integrated radio, telephone and computer systems in North Carolina.

The Caldwell County 911 Communication Center has five console positions that are all configured alike.  Each position houses a variety of communications applications including, Computer Aided Dispatch, access to the Division of Criminal Information, a Digital Recording System for instant call retrieval, a Motorola Computerized radio system, a computerized Telephone system.  Video for door cameras for security, Internet Capability and access to CNN, local news and weather, and other related channels via a cable connection.

The Caldwell County 911 Communication Center dispatches for all Sheriff’s Office personnel, all 14 Caldwell County Fire Departments, the City of Lenoir Fire Department, all Caldwell County Emergency Services including Ambulances and Rescue Squads.  The communications center also dispatches for the Hudson Police Department, Rhodhiss Police Department, and on occasion, the Granite Falls Police Department.

The Caldwell County 911 Communication Center also serves as the after hours contact for the Caldwell County Department of Social Services, the Caldwell County Water Department, Juvenile Services, the American Red Cross, the Caldwell County Fire Marshalls Office, Caldwell County Animal Control Officers, Caldwell County Home Health and various NC State agencies.

In the fall of 2006, the Caldwell County 911 Center began EMD (Emergency Medical Dispatch).  Emergency Medical Dispatch Systems have been recognized as an essential component of effective emergency dispatch. Proper and timely training as well as a sound protocol are what help emergency services deliver quality care to the calling public.  A key component of the EMD system is the ability of specially trained telecommunicators to identify the chief complaint of a patient and send the appropriate level of response in a timely manner as well as being able to give pre-arrival instructions to a caller in life threatening emergencies.

The Caldwell County 911 Communications Center Shift Supervisors and Telecommunicators work 12 hour shifts, answering over 39,000 911 calls and over 140,000 administrative calls each year.

A-Day

Sharrii Hunt, EMD – Shift Supervisor

Vickie Woodie, EMD – Telecommunicator

Jason Pennell, EMD – Telecommunicator

 

B-Night

Becky Rector, EMD  – Shift Supervisor

Tonya Harris, EMD – Telecommunicator

Kristen Greene, EMD – Telecommunicator

Devin Ford, EMD – Telecommunicator

C- Day

Brandi Curtis, EMD – Shift Supervisor

Dawn Hardin, EMD – Telecommunicator

Chad Bolick, EMD – Telecommunicator

 

D- Night

Crystal Tolbert, EMD - Shift Supervisor

Brandon Edwards, EMD – Telecommunicator

AJ Reid, EMD – Telecommunicator

Paula Coffey, EMD – Telecommunicator

 

Mission:

To exceed expectations for service and be the benchmark for Communication Centers in NC, by professionally taking, processing and dispatching calls in a timely manner while assuring callers are receiving the best possible emergency services.