Frequently Asked Questions

No, we see only children from birth until age 19 with Medicaid or North Carolina Health Choice coverage in our Dental Clinic.

Yes, beginning September 1st, 2015 Caldwell County Health Department will require all clients presenting for service to provide proof of income. Income will be assessed annually unless there is a change in financial status. Clients will be asked at each visit if there has been a change in financial status/number in the household.

Clients who have met the income criteria for the following programs (i.e., Medicaid, WIC, Food and Nutrition Services (FNS) Program (Food Stamps), and / or the Temporary Assistance to Needy Families (TANF) Program) will only be required to show documentation of current eligibility and no additional income screening will be necessary.

No client will be refused services when presenting for care based on lack of documentation, however, each client will be billed at 100% until proof of income and family size is provided to the agency.

We do see individuals with no Medicaid or insurance. Those individuals are placed on a sliding fee scale based on our fees. Those fees can be found on our Administration Page. The sliding fee scale means that, based on the person's income and family size, they may be responsible for anywhere between 100% to 0% of their bill. We would recommend those with no insurance or Medicaid to also look into the free clinic, Helping Hands. Depending on your healthcare needs, they may be a better option.

Pregnancy tests are offered every day of the week by appointment only. Call 828-426-8400 to schedule an appointment.

Yes, you will be placed on a sliding fee scale if the test comes back negative. If you have a positive pregnancy test, a pregnancy care manager can assist you with a temporary Medicaid and help you apply for Medicaid.

There are limited same-day appointments available. Please call 828-426-8400 for details.

Please call our Immunization Coordinator for more information at 828-426-8486 or visit our Immunizations Page.

A child can be seen without a legal guardian present if a written letter with specifics (who is bringing the child in, for what, and how they are associated with the child) included is signed and dated by a legal guardian is presented at the time of visit. Some teen services are excluded from this requirement.

The Dental Clinic has its own policy regarding who can bring children for appointments. Please contact the Dental Clinic for more information.

• Condoms are provided at no charge and may be obtained in our clinic. A short visit with a nurse is required before obtaining the condoms.
• Birth control pills are provided in conjunction with a Family Planning clinical visit. If you have insurance, your insurance will be billed for the visit and a prescription for BC pills will be sent to a local pharmacy. Those without insurance, the birth control pills will be provided for free through our 340B program and the visit will be charged to the patient on a sliding fee scale.
• Other birth control methods (depo), are provided in conjunction with a Family Planning clinical visit. Insurance will be billed for the visit and the BC method. If no insurance is available, service will be placed on a sliding fee scale.

Yes, our maternal health clinic provides childbirth classes quarterly. Please check the Women's Health Page for more information or call our women's health clinic at 828-426-8488. It is ideal to complete classes around 26 weeks gestation.

Yes, CCHD provides primary care. We accept most health insurances including Medicare and Medicaid. If you do not have health insurance, there may be a charge for your service.

We only see children over the age of 18 months old in our clinic. There are other child health services we offer that include those under 18 months old. Find out more information on our Child Health Page.

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