Caldwell County Convenience Sites continue to operate on their regular schedules. Visit www.caldwellcountync.org/convenience-centers for more information.
ALS and BLS Ambulance Services
Am I Covered?
When calling 911, the furthest thing from your mind is whether or not insurance, Medicare or Medicaid will pay for the trip. Following the incident, or before a scheduled transport, this question may come to the forefront. Feel free to contact our Billing Department to learn more about insurance, Medicare and Medicaid coverages and to speak to a representative about your bill or potential transport.
Click HERE for Additional Information Concerning Coverage
Patient Care Improvement Program
Caldwell County EMS provides a Patient Care Improvement Card to each patient we encounter, when time and the situation allows. Your participation in this program allows us to benchmark our performance against our mission and goals. As a portion of our Quality Improvement Program, the Patient Care Improvement Program is in place to ensure the delivery of quality emergency medical care, improve efficiency and effectiveness of field providers, and to improve their performance and patient outcomes by continuous evaluation and measurement.
While patient feedback can be useful for many reasons – to improve quality of care, enhance reputation, boost employee morale, improve operations, and build patient/customer loyalty – Caldwell County EMS primarily uses this feedback to help our employees improve their patient interactions.
Insight and feedback from the patient, the most important voice in the system, provides the most genuine type of feedback to our providers.
Click HERE to Provide Us With Your Feedback
Paramedic Recognition Form