Program Integrity

The Program Integrity (PI) department investigates fraud, waste, and abuse within public assistance programs. The PI department handles the establishment and collection of overpayments, whether fraudulent or misrepresentative. 

Overpayment Collection Methods 

• Court action, both civil and criminal
• Wage garnishment
• Tax intercept
• Allotment reduction
• Voluntary repayment

The PI department has the responsibility to ensure that tax dollars are going to needy families and not to those who are abusing the system. Every case that is referred to Program Integrity is assessed for collection and, if necessary, disqualification or court action. The only strict financial guidelines are within the tax intercept policy where the requirement is an outstanding balance of $50.00 or more and within the NC General Statutes where less than $1,000.00 is a misdemeanor and more than $1,000.00 is a felony. 

You are encouraged to make a report and may choose to remain anonymous. Persons making a complaint by phone do not have to identify themselves. Referrals can be made to the Program Integrity department by citizens or caseworkers. Complaints from citizens can be made on a walk-in basis or by calling the Caldwell County of Department of Social Services.